Important Information
Policies
To help make your stay at DoubleTree by Hilton Toronto Downtown in Toronto as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
The essential arrival, payment, pet, parking, smoking, and reservation details for a central Toronto stay.
DoubleTree by Hilton Toronto Downtown maintains policies covering check-in, check-out, identification, deposits, children, pets, smoking, parking, and cancellations. Check-in begins at 4:00 PM and check-out is at 11:00 AM, with guests required to present photo identification and a credit card. The minimum check-in age is 18. A refundable damage deposit is collected on arrival and returned after the accommodation is inspected. Pets are not permitted, while children of all ages are welcome and cribs can be requested. Guest room choices range from king, queen, and two-double-bed accommodations to suites with sofa beds and kitchenettes. The hotel's amenities include an indoor pool, fitness center, dining, WiFi, meeting facilities, and secure parking. Cancellation and prepayment conditions vary by selected reservation.
- Check-In and Check-Out Policies
Check-in begins at 4:00 PM and check-out is at 11:00 AM. Guests must present a photo ID and credit card at check-in.
- Minimum Age and Identification
The minimum check-in age is 18. Guests are required to provide photo identification and a credit card, and the cardholder must present the card used for the reservation.
- Deposit and Payment Policies
A refundable damage deposit of CAD 250 is required on arrival and is collected by credit card. The deposit is returned within seven days of check-out after an inspection of the property, provided the applicable conditions are met.
- Pet Policies
Pets are not allowed at DoubleTree by Hilton Toronto Downtown.
- Smoking Policies
The property provides non-smoking rooms, and smoking rooms are not available.
- Children and Extra Beds
Children of all ages are welcome. Children aged 18 and above are charged as adults. Cribs are available upon request for children aged 0 to 2, subject to availability. Extra beds are not available.
- Cancellation Policies
Cancellation and prepayment policies vary according to the selected accommodation and reservation rate. The applicable terms should be reviewed when choosing a booking option.
- Parking Policies
Self-parking is available on-site. The parking facility is secured and covered, offers in-and-out privileges, and has a 6-foot clearance limit. EV charging is available on-site.
- Airport Transportation Policies
The hotel does not provide an airport shuttle to either Billy Bishop Toronto City Airport or Toronto Pearson International Airport. Billy Bishop Airport is approximately 4 kilometers away, while Pearson International Airport is approximately 30 kilometers away.